Fossil Coffee Co. Refund Policy

We want you to love your coffee as much as we love roasting it. If you are not completely satisfied with your purchase, we’ll do our best to make it right.

Refunds

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at will@fossilcoffeeco.com. We will arrange a replacement or a full refund.

• Because coffee is a perishable product, we do not accept returns. Instead, we may issue a refund or replacement at our discretion.

• If you are unhappy with the taste or quality of your coffee, please reach out to us. Coffee preferences can be personal, but we will review your request and may provide a refund, credit, or replacement on a case-by-case basis.

How to Request a Refund

• Email us at will@fossilcoffeeco.com with your order number, details of the issue, and, if applicable, a photo of the product.

• Refunds will be processed back to your original payment method within 5–10 business days once approved.

Exclusions

• Refunds cannot be issued for coffee that has been consumed in significant quantity (e.g., more than one-third of the bag used).

• We cannot refund orders placed with an incorrect delivery address provided by the customer.

• Gift cards and promotional items are non-refundable.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.